In the evolving digital landscape of healthcare marketing, selecting the right partner to manage your practice’s online visibility is crucial. One of the most popular platforms for managing practice visibility is PatientPop/Tebra. However, due to their pricing and slow customer support, many people are now looking for better alternatives to PatientPop. If you are stuck with them or considering enrolling, it’s very important to read this article before making a decision.
With that said, there are many options available. One of the best and fastest-growing competitors to PatientPop is Wowbix. Keep reading as we dive deep into the comparison between PatientPop/Tebra and Wowbix, focusing on features, pricing, customer service, and overall value to healthcare providers.
Understanding PatientPop
PatientPop raised millions of dollars early on, including $50 million in Series C funding, allowing them to scale quickly across the USA. They initially promised to enhance the patient journey from discovery to follow-up with an automated system. However, they offered basic websites with appointment forms and SEO, and many practices soon found limitations in their customer service, pricing, and customization.
PatientPop used a single template for all practices and recently merged with Kareo to become Tebra, which increased pricing and worsened customer service. Clients have been migrating to Wowbix, citing numerous complaints, including slow response times and website shutdowns when payments stop.
The Emergence of Wowbix in Healthcare Marketing
Founded in 2015 by the founder of Microwize, Wowbix initially served a variety of businesses. Due to its association with Microwize, it gradually shifted its focus towards the medical industry. Despite having a small team and no external funding, Wowbix has created over 100 customized medical websites, offering 40% cheaper pricing than Tebra. They provide 24/7 customer service and do not shut down websites if payments stop.
Recently, Wowbix partnered with Vosita, a doctor’s directory similar to ZocDoc. This partnership includes a free lifetime Vosita listing for Wowbix customers, valued at $2,000. Customers appreciate Wowbix for their custom SEO strategies tailored to each practice.
Watch the Video to Find our Alternatives:
PatientPop Alternatives? Which One is the Best!
There are many reasons to consider alternatives to PatientPop, and you’ll likely agree with each point. Let’s explore the key differences between the agencies and determine which is best suited for your needs!
Pricing & Packages
One of the stark contrasts between Wowbix and PatientPop lies in their pricing models. So, how much does PatientPop cost?
PatientPop pricing started at $700 per month for a basic website in 2020. The current cost under Tebra has increased by 25%, now ranging from $900 for small practices to $4,000 for larger ones.
Wowbix costs 40% less than PatientPop and Tebra. Wowbix’s plans start from $400 to $600 per month for customized web design, SEO, and reputation management. They also offer social media marketing, Google review management, and local SEO management, with higher packages starting from $900 for full-service digital marketing. This makes them an attractive option for practices seeking affordability without compromising quality.
Website Customization and Ownership
A common critique of PatientPop is its one-size-fits-all approach to website design, using a single theme for all clients. This lack of customization can dilute a practice’s unique brand identity. Wowbix challenges this norm by offering bespoke website designs, ensuring that each healthcare provider’s online presence is distinct and reflective of their brand.
Moreover, Wowbix clients retain full ownership of their websites. If they decide to end their contract with Wowbix, they are free to host their website anywhere. In contrast, Tebra’s Terms of Service state that they will shut down and delete your website if you end the contract or stop paying them.
SEO, Local SEO & Listing Management
SEO is the backbone of digital visibility. Practices transitioning from PatientPop to Wowbix have cited the former’s inadequate SEO strategies. Technical SEO on their websites scores around 85% on SEMRush audit reports. Moreover, Wowbix noticed missing listings and poor local SEO scores. It’s unclear if Tebra is improving this, but current observations are negative. Reddit is full of bad PatientPop reviews from doctors. Another source for Tebra reviews is Trust Radius.
Not only that, but Tebra’s status is also at risk.
According to a recent BBB report, a legal complaint was filed against Tebra. This complaint stems from recent verified reviews shared by medical practices, highlighting the issues mentioned here. Reviews often cite “Tebra Scam” and identify various problems.
PatientPop/Tebra Customer Support
The importance of responsive and personalized customer service cannot be overstated in the fast-paced healthcare industry. PatientPop’s reported response time was around seven days, but with the Tebra migration, some customers report waiting more than 40 days. In contrast, Wowbix is committed to prompt and efficient support, offering 24/7 customer service. This dedication to customer satisfaction is a cornerstone of Wowbix’s value proposition, ensuring that practices receive the assistance they need when they need it.
Wowbix’s Partnerships and Services
Wowbix’s partnership with Microwize and Vosita enriches its service offerings, providing healthcare practices with more than just marketing solutions. These collaborations enhance practice management and patient booking capabilities, offering an integrated approach to digital transformation in healthcare. Additionally, Wowbix customers receive a free lifetime listing on Vosita, along with free appointments for life.
Making the Switch: A Seamless Transition
For healthcare practices considering a switch from PatientPop to Wowbix, the transition promises cost savings and a significant upgrade in service quality and customization. Wowbix’s flexible and tailored approach ensures that each practice’s unique needs are met, from website design to SEO and beyond.
Conclusion: Choosing the Right Partner for Your Practice
Is PatientPop worth it? The choice between Tebra and Wowbix boils down to what matters most to your practice. With Tebra, website customization is limited, and their dashboard offers only basic reporting with delayed customer support responses.
If you’re seeking a PatientPop alternative that offers a personalized approach, transparent pricing with no hidden fees, and comprehensive digital marketing solutions, Wowbix is the way to go. Their 24/7 customer support is guaranteed in their contract.
This comparison aims to help medical practices understand what Tebra, PatientPop, and Wowbix offer, guiding you toward making an informed decision that best suits your marketing and patient engagement goals.
Positioning Wowbix as a viable and superior alternative to PatientPop.
Looking to connect with Wowbix?
Visit our page and find out how we make your migration seamless and help you move from PatientPop. Or just connect us on the chat on our website at the bottom right! We’re ready to serve you.
